If we're coming at an inconvenient time for you, or if you missed our DHL driver and found a yellow card on your doormat, then choose where and when you want to receive your parcel. That way, you can be sure you'll get your parcel as quickly as possible.

Change delivery

SLOT delivers positive results right from the start, such as avoiding peak loads and unproductive idle times. From now on you can call up all this directly in your SLOT statistics at any time. Each timeslot is tracked with time stamps and can be evaluated. Pick-Up Times – The time your shipment is handed over to DHL is a key factor in the final delivery International Time Zones – Hours of business operations in delivering areas Weekends - Transit times listed on this site are calculated in business days, so you will need to account for weekend days, if applicable.

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If the scheduled delivery time isn't convenient for you, or if you'd rather collect your delivery from a DHL ServicePoint, you can change the time or location of delivery the day before delivery.

Missed a DHL delivery?

If you weren't at home, our driver will leave you a yellow card. You can use this card or the email from DHL to make a new delivery appointment. Choose a DHL ServicePoint, have your parcel delivered to your neighbors, around your home or arrange another home delivery.

If you'd prefer to pick up your parcel at another DHL ServicePoint or want us to make another home delivery, you can tell us your delivery preferences in a few simple steps. Below you can explore the delivery options.

Pick it up from a DHL ServicePoint

Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.

Agreed place

If you want to receive your parcel even when you might not be at home, that’s no problem. You give the courier permission to leave your parcel in a specific place around your home.

Delivery to your neighbors

If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.

Arrange a new time or day

We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a evening or a Saturday.

Found a yellow card on your doormat? Use the delivery code and your postal code to find out where your parcel is headed next. Or just scan the QR code with your phone. Of course, you can also schedule a delivery at a time and location that suits you. You will receive the Missed DHL Delivery card even if we have delivered the parcel to your neighbor.

Make a new delivery appointment

We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.

How long will the DHL ServicePoint keep my parcel?

Seven days at most. We'll notify you when we've received your parcel and will send a reminder three days later. You'll then have a week to collect it before it's sent back to the sender.

The time your parcel will be collected will depend on which service you've booked and with which carrier, but most of the collected courier services we offer are collected Monday-Friday, 8 am to 6 pm, excluding bank holidays and public holidays.

You can book a courier collection from your home or work address, however, if these times aren’t convenient, many of our most popular courier services offer a drop offoption, so you can drop off your parcel at your local Post Office or courier drop off shop at a time that suits you.

Courier collection times:

DPD collection times

We currently don’t offer a DPD parcel collection service for UK deliveries, but if you’ve booked a DPD international service, such as DPD Air Expressor DPD Air Classic, you can book a DPD parcel collection from your home or work address Monday-Friday, 8am-6pm (excluding bank holidays and public holidays).

For DPD UK deliveries, book DPD Pickup. This is the cheapest UK delivery service we offer and requires you to drop off your parcel at your local DPD Pickup shop. DPD Pickup Classic can be booked as a drop off service for international deliveries.

Parcelforce collection times

Parcelforce can collect from your home or work address, Monday-Friday, 8am-6pm (excluding bank holidays and public holidays). If you have booked a Saturday or Sunday delivery, Parcelforce will collect on the Friday prior to this. If these times aren’t convenient, book a drop off service and drop off your parcel at your local Post Office.

The majority of Parcelforce services, including Parcelforce 24 and Parcelforce 48 are available for collection or drop off. Find your nearest Post Office or Parcelforce depot.

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DHL collection times

When you book a DHL collected service, a DHL courier will collect from your home or work address Monday-Friday, 8am-6pm Slot machine app without internet. (excluding bank holidays and public holidays). If you have booked a Saturday delivery, DHL will collect on the Friday prior to this.

CitySprint collection times

If you book a same day service with CitySprint, you can select a collection time and you’ll be given a half hour window either side of that time. So, if you book a collection for 2.00pm you should be prepared for the courier to turn up as early as 1.30pm, but no later than 2.30pm.

CitySprint collect 24hours a day, 365 days of the year, so they’re always on hand to help.

Parcel not collected?

If you were expecting a collection and it’s after 6 pm, please check the courier hasn’t left a card if it’s possible you could have missed them. If you have missed the collection or it hasn’t happened, please contact our Live Chat team and we’ll reschedule it for you. As the booking is made with the carrier by Parcel Monkey, it reduces confusion if we rebook collections on your behalf. We can easily do this on our system to get issues resolved as quickly as possible.

Need to book a courier collection?

Get the cheapest prices for courier collection services with Parcel Monkey. Simply enter the weight, dimensions and destination of your parcel into our courier quote tool and we’ll provide you with a list of courier services to choose from at affordable prices.

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